axtras
Customer Support
Everything about returns, warranty, complaints, and our terms and conditions. Can't figure it out? Feel free to call or message us.
Returns & exchanges
Exchange or return an order?
Is your product not entirely to your liking? Then you can return it. A statutory cooling-off period of 14 days applies, starting from the moment the purchase is delivered. Within that period, you can cancel the purchase without giving a reason. In the event of a defect or a warranty claim, you can also return a product after the cooling-off period.
14 Day return policy
You can return a product in unused condition up to 14 days after purchase, without giving a reason.
return form
Let us know within the cooling-off period using the return form. Send the completed form to info@axtra.nl and include a copy with the shipment.
Money Back
You will receive the refund as soon as possible, no later than 14 days after receipt of the return shipment.
This is how you return
Preferably use the original packaging. If this is no longer available, pack the product well so that it arrives safely and undamaged. Do not forget the return form.
The costs of return are the responsibility of the customer. If a product is returned used, we charge a fee for this.
Return yourself
You can also return the order yourself to our address in Wergea. Bring the return form with you.
Axtra Front Equipment BV
Tav Axtra webshop
Fricoweg 3a
9005 PC Wergea
Guarantee
Guarantee
At Axtra, we stand for quality and the reliability of the articles we supply. The warranty period is 6 months. The warranty is limited to the free replacement or repair of the defective item or part. Axtra Voorzetapparatuur BV is not liable for damage or costs arising from a faulty delivery or from delivered articles becoming defective within the warranty period.
We do not provide a warranty on equipment from the outlet.
Report a warranty claim
Do you think this is a warranty case? Email us via info@axtra.nl and include this information:
- Order number (on the order confirmation or invoice)
- Part or serial number (on the nameplate or the part)
- Description: what is defective, when and how did it happen?
- Photos of the defective part (if applicable)
If we cannot assess this based on photos or description, we will look for another solution in consultation.
Complaint
Complaint
It is always possible that something does not go entirely as planned. Please report a complaint to us first via info@axtra.nlIf this does not lead to a solution, you can register your dispute for mediation via Stichting WebwinkelKeur.
Consumers in the EU can also file complaints via the European Commission ODR platform, if the complaint is not yet being handled elsewhere.
Terms & conditions
Terms & conditions
We deliver in accordance with the terms and conditions of the Royal Metaalunie. Separate rental conditions apply to rentals. Click on a document to open it.